Student Complaint Documentation
A formal student complaint has been defined by Pratt Community College as “An issue, complaint or problem relating to college services, facilities, or other operational aspects of the college presented in writing”. The offices of the Vice President of Instruction, Dean of Nursing and Allied Health, Personnel, Students/Enrollment Management, Finance and Operations, and Athletics will respond according to established procedures to student complaints for their respective area. A record of that response will be noted on or attached to the complaint.
Student complaint documentation will be filed as follows: 1) All academic related complaints will be housed in the office of the V.P. of Instruction and Dean of Nursing & Allied Health, 2) All grievable issues documentation will be housed in the Director of Personnel’s office, 3) All residence hall and student conduct complaint documentation will be housed in the V.P. of Students/Enrollment Management office, 4) All support services complaint documentation will be housed in the V.P of Finance and Operations office, and 5) Athletic complaint documentation will be housed in the Athletic Director’s office. Student complaint and due process information will be compiled by each office listed above. Documentation will be kept on file for five years.
Pratt Community College must share information about complaints with its accreditors. Individual identities will be shielded.
This is a new policy.
X Replaces policy dated 4-19-99